Return & Refund Policy

Watermark

At Reaper Suspension, every product is built with precision and tailored to the customer's specific vehicle. Because of this, our return and refund process may differ from other stores. Please read the following policy carefully before placing your order.

Custom-Built Orders

Many of our products are built-to-order based on the information provided by the customer. Custom-built shocks and struts cannot be refunded, but they may be corrected or reworked to suit the proper vehicle setup.

If a customer needs changes made after receiving their shocks or struts:

  • The items must be unused, uninstalled, and in brand new condition
  • The customer is responsible for return shipping and costs associated with corrections

General Returns

Items returned to Reaper Suspension must meet the following conditions:

  • Product is unused, uninstalled, and in brand new condition
  • Return is requested and approved within 30 days of delivery
  • Customer is responsible for return shipping costs

Return shipping labels can be provided via email if the customer chooses to pay for them.

Exchanges

We do accept exchanges for items such as shocks or struts in a different length or configuration. The product must be returned in unused, uninstalled, and in brand new condition. Customers are responsible for all associated shipping costs.

Damaged Items

If your order arrives damaged due to shipping, please report it to us within 2–3 business days of delivery.

Send photos of the damage and your order details to: sales@reaper-suspension.com

Non-Returnable Items

  • Custom-built shocks or struts (eligible for correction or rework only)
  • Installed or used products
  • Opened or used service parts

Return Shipping Address

All approved returns must be shipped to:

Reaper Suspension
4008 Camden Rd
Fayetteville, NC 28306

Return Review & Legal Notice

All returns are subject to inspection and approval by Reaper Suspension. We reserve the right to deny any return that does not meet the above conditions.

By placing an order with Reaper Suspension, you acknowledge and accept the terms of this return policy.

Liability Disclaimer

Reaper Suspension is not liable for any damage to vehicles, property, or injury to persons resulting from the installation, misuse, or incorrect application of our products. It is the customer’s responsibility to ensure all components are properly installed and used in accordance with professional standards.